Ushers, Lobby Attendants, and Ticket Takers

What the job really is

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

At a glance

• Sector: Personal Care & Service
• O*NET-SOC code: 39-3031
• O*NET job zone: 2 — some preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Greet patrons attending entertainment events.
• Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
• Clean facilities.
• Settle seating disputes or help solve other customer concerns.
• Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
• Provide assistance with patrons' special needs, such as helping those with wheelchairs.
• Guide patrons to exits or provide other instructions or assistance in case of emergency.
• Refuse admittance to undesirable persons or persons without tickets or passes.
• Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
• Assist patrons in finding seats, lighting the way with flashlights, if necessary.
• Maintain order and ensure adherence to safety rules.
• Search for lost articles or for parents of lost children.

Tools and technology

Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Electronic ticket scanners, Facility maps, Fire extinguishers, First aid kits, Hand-held flashlights, Microsoft Windows Mobile, Ticket Alternative Express Entry

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
• Baggage Porters and Bellhops
• Hotel, Motel, and Resort Desk Clerks
• Passenger Attendants
• Reservation and Transportation Ticket Agents and Travel Clerks
• Locker Room, Coatroom, and Dressing Room Attendants
• Cashiers
• Receptionists and Information Clerks

Getting in

O*NET assigns this occupation job zone 2 (some preparation). The related occupations above are the realistic routes in and out.

Find openings

Browse the verified job sources directory, or explore more occupations.

Check this against the source

O*NET OnLine: Ushers, Lobby Attendants, and Ticket Takers — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.