Baggage Porters and Bellhops

What the job really is

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

At a glance

• Sector: Personal Care & Service
• O*NET-SOC code: 39-6011
• O*NET job zone: 2 — some preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Assist travelers and guests with disabilities.
• Receive and mark baggage by completing and attaching claim checks.
• Greet incoming guests and escort them to their rooms.
• Transport guests about premises and local areas, or arrange for transportation.
• Maintain clean lobbies or entrance areas for travelers or guests.
• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
• Explain the operation of room features, such as locks, ventilation systems, and televisions.
• Deliver messages and room service orders, and run errands for guests.
• Pick up and return items for laundry and valet service.
• Act as part of the security team at transportation terminals, hotels, or similar establishments.
• Compute and complete charge slips for services rendered and maintain records.

Tools and technology

Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word, Corel WordPerfect Office Suite, Desktop computers, Laptop computers, Luggage carts, Motorized carts, Multi-line telephone systems, Paging systems, Passenger vans

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• Concierges
• Passenger Attendants
• Reservation and Transportation Ticket Agents and Travel Clerks
• Parking Attendants
• Hotel, Motel, and Resort Desk Clerks
• Flight Attendants
• Locker Room, Coatroom, and Dressing Room Attendants
• Counter and Rental Clerks

Getting in

O*NET assigns this occupation job zone 2 (some preparation). The related occupations above are the realistic routes in and out.

Find openings

Browse the verified job sources directory, or explore more occupations.

Check this against the source

O*NET OnLine: Baggage Porters and Bellhops — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.