Passenger Attendants

What the job really is

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

At a glance

• Sector: Transportation & Material Moving
• O*NET-SOC code: 53-6061
• O*NET job zone: 2 — some preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
• Provide boarding assistance to elderly, sick, or injured people.
• Respond to passengers' questions, requests, or complaints.
• Determine or facilitate seating arrangements.
• Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
• Perform equipment safety checks prior to departure.
• Greet passengers boarding transportation equipment and announce routes and stops.
• Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
• Explain and demonstrate safety procedures and safety equipment use.
• Open and close doors for passengers.
• Signal transportation operators to stop or to proceed.
• Adjust window shades or seat cushions at the request of passengers.

Tools and technology

Microsoft Office software, Microsoft Windows, Microsoft Word, Appointment scheduling software, Barcode scanners, Computerized cash registers, Digital video cameras, Email software, First aid equipment, High-powered flashlights, Light trucks, Mechanical lifts

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• Flight Attendants
• Baggage Porters and Bellhops
• Reservation and Transportation Ticket Agents and Travel Clerks
• Bus Drivers, Transit and Intercity
• Shuttle Drivers and Chauffeurs
• First-Line Supervisors of Passenger Attendants
• Parking Attendants
• Railroad Conductors and Yardmasters

Getting in

O*NET assigns this occupation job zone 2 (some preparation). The related occupations above are the realistic routes in and out.

Find openings

Browse the verified job sources directory, or explore more occupations.

Check this against the source

O*NET OnLine: Passenger Attendants — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.