Interviewers, Except Eligibility and Loan

What the job really is

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

At a glance

• Sector: Office & Administrative
• O*NET-SOC code: 43-4111
• O*NET job zone: 3 — medium preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Locate and list addresses and households.
• Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
• Identify and report problems in obtaining valid data.
• Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
• Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
• Review data obtained from interview for completeness and accuracy.
• Compile, record, and code results or data from interview or survey, using computer or specified form.
• Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
• Assist individuals in filling out applications or questionnaires.
• Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
• Supervise or train other staff members.
• Prepare reports to provide answers in response to specific problems.

Tools and technology

MEDITECH software, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Oracle PeopleSoft, Zoom, Computer data input scanners, Computer inkjet printers, Copy machines, Creative Research Systems The Survey System

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• Eligibility Interviewers, Government Programs
• Patient Representatives
• Office Clerks, General
• Human Resources Assistants, Except Payroll and Timekeeping
• Receptionists and Information Clerks
• Medical Secretaries and Administrative Assistants
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
• Customer Service Representatives

Getting in

O*NET assigns this occupation job zone 3 (medium preparation). The related occupations above are the realistic routes in and out.

Find openings

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Check this against the source

O*NET OnLine: Interviewers, Except Eligibility and Loan — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.