Arbitrators, Mediators, and Conciliators

What the job really is

Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

At a glance

• Sector: Legal
• O*NET-SOC code: 23-1022
• O*NET job zone: 5 — extensive preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Authorize payment of valid claims.
• Prepare written opinions or decisions regarding cases.
• Apply relevant laws, regulations, policies, or precedents to reach conclusions.
• Conduct hearings to obtain information or evidence relative to disposition of claims.
• Determine extent of liability according to evidence, laws, or administrative or judicial precedents.
• Rule on exceptions, motions, or admissibility of evidence.
• Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
• Use mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
• Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters, such as fees, or determine details, such as witness numbers or time requirements.
• Evaluate information from documents, such as claim applications, birth or death certificates, or physician or employer records.
• Research laws, regulations, policies, or precedent decisions to prepare for hearings.
• Issue subpoenas or administer oaths to prepare for formal hearings.

Tools and technology

Microsoft Access, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Oracle PeopleSoft, SAP software, Salesforce software, Computer data input scanners, Desktop computers

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• Administrative Law Judges, Adjudicators, and Hearing Officers
• Lawyers
• Labor Relations Specialists
• Judicial Law Clerks
• Judges, Magistrate Judges, and Magistrates
• Equal Opportunity Representatives and Officers
• Claims Adjusters, Examiners, and Investigators
• Child, Family, and School Social Workers

Getting in

O*NET assigns this occupation job zone 5 (extensive preparation). The related occupations above are the realistic routes in and out.

Find openings

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Check this against the source

O*NET OnLine: Arbitrators, Mediators, and Conciliators — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.