Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

What the job really is

Sell services to individuals or businesses. May describe options or resolve client problems.

At a glance

• Sector: Sales
• O*NET-SOC code: 41-3091
• O*NET job zone: 2 — some preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Answer customers' questions about services, prices, availability, or credit terms.
• Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
• Compute and compare costs of services.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Contact prospective or existing customers to discuss how services can meet their needs.
• Create forms or agreements to complete sales.
• Develop sales presentations or proposals to explain service specifications.
• Distribute promotional materials at meetings, conferences, or trade shows.
• Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.
• Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.
• Inform customers of contracts or other information pertaining to purchased services.
• Maintain customer records using automated systems.

Tools and technology

Apple macOS, HubSpot software, IBM SPSS Statistics, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Salesforce software, Customer relationship management CRM software, Enterprise application integration EAI software

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• Customer Service Representatives
• Telemarketers
• Sales Managers
• Advertising Sales Agents
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
• Product Marketing Managers
• New Accounts Clerks

Getting in

O*NET assigns this occupation job zone 2 (some preparation). The related occupations above are the realistic routes in and out.

Find openings

Browse the verified job sources directory, or explore more occupations.

Check this against the source

O*NET OnLine: Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.