Postmasters and Mail Superintendents

What the job really is

Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.

At a glance

• Sector: Management
• O*NET-SOC code: 11-9131
• O*NET job zone: 2 — some preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Monitor employees' work schedules and attendance for payroll purposes.
• Organize and supervise activities, such as the processing of incoming and outgoing mail.
• Resolve customer complaints.
• Prepare employee work schedules.
• Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
• Hire and train employees, and evaluate their performance.
• Prepare and submit detailed and summary reports of post office activities to designated supervisors.
• Negotiate labor disputes.
• Select and train postmasters and managers of associate postal units.
• Inform the public of available services, and of postal laws and regulations.
• Issue and cash money orders.
• Collect rents for post office boxes.

Tools and technology

Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows, Microsoft Word, SAP software, Barcode scanners, Collection Point Management System CPMS, Computer data input scanners, Computer laser printers, Credit card machines

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• Postal Service Clerks
• Transportation, Storage, and Distribution Managers
• First-Line Supervisors of Office and Administrative Support Workers
• Administrative Services Managers
• General and Operations Managers
• Postal Service Mail Sorters, Processors, and Processing Machine Operators
• First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
• First-Line Supervisors of Material-Moving Machine and Vehicle Operators

Getting in

O*NET assigns this occupation job zone 2 (some preparation). The related occupations above are the realistic routes in and out.

Find openings

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Check this against the source

O*NET OnLine: Postmasters and Mail Superintendents — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.