First-Line Supervisors of Gambling Services Workers

What the job really is

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

At a glance

• Sector: Personal Care & Service
• O*NET-SOC code: 39-1013
• O*NET job zone: 2 — some preparation
• Work sample tasks on file: 12
• Tools and technologies listed: 12

What you actually do

Work sample tasks recorded for this occupation:

• Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Perform paperwork required for monetary transactions.
• Respond to and resolve patrons' complaints.
• Greet customers and ask about the quality of service they are receiving.
• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Monitor payment of hand-delivered jackpots to ensure promptness.
• Explain and interpret house rules, such as game rules or betting limits, for patrons.
• Establish and maintain banks and table limits for each game.
• Reset slot machines after payoffs.
• Answer patrons' questions about gaming machine functions and payouts.

Tools and technology

Microsoft Access, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Word, 10-key calculators, Board testers, Copy machines, Corel WordPerfect Office Suite, Desktop computers

What employers expect you to already be comfortable with.

Where this job leads

Related occupations — the usual moves up and sideways:

• Gambling Managers
• Gambling Change Persons and Booth Cashiers
• Gambling Cage Workers
• Gambling and Sports Book Writers and Runners
• Gambling Dealers
• First-Line Supervisors of Office and Administrative Support Workers
• Gambling Surveillance Officers and Gambling Investigators
• First-Line Supervisors of Mechanics, Installers, and Repairers

Getting in

O*NET assigns this occupation job zone 2 (some preparation). The related occupations above are the realistic routes in and out.

Find openings

Browse the verified job sources directory, or explore more occupations.

Check this against the source

O*NET OnLine: First-Line Supervisors of Gambling Services Workers — the authoritative public-domain profile this page is derived from, including the full task list, reported skills and the wage estimates for your region.

Derived and rewritten from the public-domain O*NET database (U.S. Department of Labor / Employment and Training Administration). Figures are observations, not promises — always confirm salary, licensing and visa requirements with the employer and the relevant authority.